Dawn Health is a leading Digital Health product company that empowers Life Science companies to create elegantly designed digital solutions quickly and in compliance with the highest quality and reliability standards. We are looking for a Service Delivery Manager to join our team in Copenhagen.
The Opportunity:
Dawn Health is looking for a Service Delivery Manager to be responsible for service delivery performance and execution of our products as well as the IT systems used in Service Management. The position will be divided between working with our products which are in operations and maintenance, and our internal systems (e.g., ITSM, Azure DevOps, App stores) used as part of service management. You will have the opportunity to work in an industry that actively collaborates across the Pharmaceutical, Medical Device and Tech industry. You will be joining our TechOps team.
About You:
- Thrive in an informal, open, and honest "scale-up" environment
- Have excellent verbal and written communication skills
- Display crisis management and problem-solving skills
- Have customer-facing skills
- Enjoy hands-on work and gets the job done
- Be motivated by team collaborations
- Have a strong curiosity about digital health and connectivity
You May Have:
- Experience within service delivery or have previously been working as compliance/service manager/incident manager/change manager
- Basic knowledge of databases (Azure) and their infrastructure; practical knowledge of platform maintenance (vulnerability, security baseline, lifecycle management)
- Experience with writing compliance documentation
- Experience as a system administrator is a plus
- Excellent verbal and written communication skills
- Experience working with Quality Standards (e.g., ISO/IEC standards)
Your Responsibilities:
- Mature, streamline, and automate Operations and Maintenance activities for Dawn Health’s mobile apps, web apps, and backend applications.
- Ensure efficient operation within the agreed SLA, e.g., through effective monitoring/alerting and continuous improvement measures.
- Handle service requests from end-users and customers, including incident handling.
- Monitoring external platforms (Microsoft Azure, Apple iOS, Google Android) for Changes, Incidents and Cybersecurity events together with the Developers.
- Become super user of the IT systems used as part of service management and ensure their validated state.
- Work together with other departments to ensure the validation of IT systems.
- Ensure that compliance tasks such as CAPAs and nonconformities are properly handled and followed up upon.
- Ensure processes are documented and maintained.
What We Offer:
- A chance to work alongside innovative colleagues who are great at what they do and are happy to share their knowledge.
- An open, informal, and friendly atmosphere, that we are proud of and nourish.
- A broad range of meaningful projects and products.
- Autonomy, self-leadership, and confidence in you and your abilities.
- Celebration of our wins and social events on a regular basis to meet and get to know all the Dawn employees.
About Dawn Health:
Dawn Health is a digital health company specializing in developing Software as Medical Device (SaMD) and other regulated healthcare solutions. We deliver both strategic consulting and development of innovative digital therapies targeting patients on a global scale. Working at Dawn Health is more than just a job. We are not just looking for new employees. We are looking for deeply passionate souls, gifted minds, innovators, team players, entrepreneurs and people who believe they can change the world. We love to build things, change the status quo, and drive a new digital health agenda that will impact 1 million patients by 2030.
Our passion not only includes the urge to make a difference, and “Code to Save Lives”, we’re also very focused on our people. There is a great social culture at Dawn Health, and throughout the company you will find warm, helpful, and friendly colleagues. When we hire, we do not just look for professional skills and talent, we look for people who will thrive in our environment and who will make a good addition to the team and contribute to the culture.
Our DNA:
We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions of patients. At Dawn Health, engineers not only revolutionize the healthcare industry, but they also routinely work on innovation projects with the potential to become large-scale applications and entirely new digital health platforms.
