Job Title: Business Support Coordinator
Job Summary: The Business Support Coordinator plays a crucial role in ensuring smooth business operations by managing communications with clients, suppliers, and internal teams, while also supporting various administrative functions. This role involves handling customer and supplier requests, managing inventory, coordinating logistics, processing orders, and maintaining financial records. The ideal candidate has strong organizational and time management skills, with a minimum of 5 years of administrative experience, preferably in customer service, finance, or operations. Proficiency in relevant office and inventory management software, as well as a professional level of Danish proficiency, are essential for success in this position.
Responsibilities:
- Manage communications with all relevant stakeholders such as clients, suppliers, logistic partners, internal team, Danish authorities, amongst others.
- Fulfil all customer & supplier requests such as filling out forms, supporting regulatory documentation requests.
- Ensure our customer & suppliers fill out our requested forms
- Update CRM based on client activity
- Maintain office supplies stocked.
- Support finding new suppliers & requested quotations.
- Coordinate transport (outgoing & incoming) of samples, orders, goods or materials, ensuring timely delivery to customers & partners.
- Manage documentation related to import/export regulations, customs and shipping.
- Maintain our inventory management system up to date. This includes ensuring alignment between sales, accounting and production systems.
- Process customer orders, this includes filing orders in relevant systems, generating order confirmations, invoices, quotations, general shipping documentation, and ensuring timely execution of this procedure.
- Maintain financial records and processing of transactions for bookkeeping.
- Reconcile accounts payable and receivable.
- Support gathering information for financial reporting.
Qualifications:
- A minimum of 5 years of administrative experience, preferably in customer service, finance and or operations.
- Proficiency using office software applications.
- Ideally, experience in using Rackbeat (inventory system), HubSpot (CRM), Shopify, and E-conomics (accounting software).
- Professional level Danish proficiency.
- Strong organisational and time management skills. Able to handle multiple responsibilities without getting overwhelmed.
- Good communicator & people skills.
- Basic understanding of Danish financial act and bookkeeping principles.
- Degree in business administration and/or finance is preferred.