Are you passionate about using your IT knowledge & skills to help others at work? Do you enjoy working in a vibrant, entrepreneurial, and international environment?
Then we might have the perfect opportunity at BioInnovation Institute, where we are looking for an IT Service Desk Support to help the IT team with 1st line IT service desk support.
Your Opportunity to Join BII!
Established by the Novo Nordisk Foundation in 2018, BII promotes collaborative, interdisciplinary, research-based innovation in the Life Sciences, Quantum Science, and Deep Tech and helps build viable start-up companies to ensure that such innovations become widely available for the benefit of people and society.
We are seeking a motivated and customer-focused IT Support to join our IT team. In this role, you will be the first point of contact for end users seeking IT assistance. You will manage in-person inquiries and email requests, ensuring prompt and effective resolution of IT-related issues. When necessary, you will escalate complex issues to senior Subject Matter Experts (SMEs) within the team or the external vendors. As you will be the first point of contact, this position requires on-site availability during the normal office hours from Monday-Friday.
If you thrive in a dynamic environment and are eager to support BII’s IT team, this is the perfect opportunity for you!
Your Key Responsibilities Will Include
- Serve as the first point of contact for IT support requests via drop-in and email.
- Troubleshoot and resolve 1st line IT issues, including hardware, software, network, and application-related problems.
- Log, track, and document support requests in the IT service management system.
- Escalate complex issues to senior IT staff or vendors when necessary.
- Provide clear and concise updates to end users on the status of their requests.
- Assist in maintaining IT inventory, including hardware and software assets.
- Collaborate with the IT team to improve service desk processes and procedures.
- Ensure a high level of customer service and professionalism in all interactions.
- Adhere to IT policies, procedures, and security best practices.
Professional & Personal Qualifications
Besides enjoying working in a supporting function, we are seeking someone who:
- Has a bachelor’s degree in IT or equivalent level of education in a relevant field.
- Previous experience in IT support, helpdesk, or customer service is a plus but not required. We welcome entry-level candidates with a passion for technology and people!
- Has a basic understanding of computer networks, hardware, and software applications (e.g., Microsoft Office suite). Knowing Microsoft Entra ID and 365 Admin is a plus, but not required.
- Is proficient in written and spoken English.
- Is well organized and has a very high attention to detail.
- Has excellent communication and collaboration abilities.
- Works in a structured and independent manner, with a willingness to learn.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Is able to work on-site from 9AM-3PM, Monday through Friday
Working at BII
At BII we offer a purpose-driven community where science and innovation create meaningful change and impact in society. BII’s entrepreneurial environment is shaped and nurtured every day by our employees, start-ups, and everyone who joins us in bringing science to life. This role offers a unique opportunity to join Europe’s largest innovation and incubation initiative within life sciences and deep tech.
At BII, we value diversity, inclusion, and well-being at the core of our operations, believing that the best ideas emerge when diverse perspectives unite. Join us to work alongside passionate changemakers in a dynamic, supportive environment where you can grow, shape the future of life sciences, and make a meaningful impact.
Located in the heart of Copenhagen, our offices provide an inspiring setting for collaboration and innovation. You can find us at Ole Maaløes Vej 3, 2200 Copenhagen N.
See our open positions at BII on our career page or on LinkedIn.
Curious for more?
If you are curious to know more about the position, please contact Head of IT, Bo Jiang by email: boj@bii.dk.
To apply, please upload your CV and answer the mandatory questionnaire by clicking on the ‘Apply now’ button.
Please note that applications are reviewed on an ongoing basis, and the position may be closed before the stated deadline, which is February 28th, 2026. We therefore encourage you to apply as soon as possible.
You can expect to hear from us after the application deadline, once the hiring team has reviewed all applications. We expect the interview process consisting of two interviews to take place during March.
