Location: Copenhagen
Department: IT, Backoffice
The Opportunity
Dawn Health is a leading digital health company enabling Life Science partners to build beautifully designed, high-reliability digital products at speed and in compliance with the highest quality standards.
We are looking for an IT Support Specialist to play a key role in our day-to-day IT operations and support our growing Copenhagen office. You will work closely with colleagues across Finance, People & Culture, Operations, and Tech to ensure a stable, secure, and efficient IT environment that enables teams to perform at their best.
This is a hands-on role in a fast-paced, highly regulated environment where quality, security, and structure matter.
Role Overview
- Act as the primary point of contact for IT Support (hardware, software, network, identity, and access)
- Troubleshoot and resolve incidents and service requests with a strong focus on user experience
- Manage user and hardware lifecycle (procurement, inventory, asset tracking, replacements)
- Support day-to-day administration of Microsoft 365 and Entra ID (user management, groups, access assignments)
- Support endpoint security operations and follow established IT security best practices
- Participate in IT-related projects and improve documentation and knowledge base materials
- Troubleshoot meeting room and AV setups (Teams Rooms, conferencing equipment)
Who You Are
- Service-minded and motivated by helping others succeed
- Structured and detail-oriented
- Comfortable taking ownership and being assertive when needed
- Able to communicate technical topics clearly to non-technical colleagues
- Hands-on and pragmatic in your approach
Required Experience
- 1-3 years of experience in an IT Support, IT Operations, or IT Technician role
- Practical experience with Microsoft 365 and Entra ID (Azure AD)
- Experience with endpoint/device management (e.g., Intune or similar MDM)
- Familiarity with IT security best practices (MFA, access control, endpoint security)
- Experience with ITSM systems and structured ticket handling
- Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)
- Professional communication skills in English (written and verbal)
Nice to Have (bonus points)
- Relevant degree in IT or related field
- Experience with IT access management
- Experience with FreshService
- Experience with working in regulated environments
- Experience with basic automation or workflow optimization
What You Can Expect
- A central role in enabling a fast-growing digital health company
- A collaborative and cross-functional working environment
- Opportunity to take ownership and shape internal IT operations
What We Offer
- Autonomy, trust, and support to do the best work of your career.
- An open, collaborative environment with talented peers across engineering, design, clinical, and regulatory.
- Career growth in one of the leading digital health scale-ups, alongside world-class pharma partners.
- The opportunity to leave your mark on the future of digital health.
- Copenhagen’s best view and the best office espresso machine ☕️
About Dawn Health
Dawn Health is a digital health company specializing in developing Software as Medical Device (SaMD) and other regulated healthcare solutions. We deliver both strategic consulting and development of innovative digital therapies targeting patients on a global scale.
Working at Dawn Health is more than just a job. We are not just looking for new employees. We are looking for deeply passionate souls, gifted minds, innovators, team players, entrepreneurs and people who believe they can change the world.
We love to build things, change the status quo, and drive a new digital health agenda that will impact 1 million patients by 2030. Our passion not only includes the urge to make a difference and Code to Save Lives — we're also very focused on our people. You’ll find warm, helpful, and friendly colleagues who care about each other and the mission we’re on.
