Service Director
Danish-owned international pioneer within laboratory equipment
For one of the leading players in advanced equipment to hospitals and laboratories we are searching for a Service Director to spearhead the further development of Axlab’s high-quality service across the company.
Axlab delivers solutions throughout Europe and the United State, committed to shaping the future of high-quality patient diagnostics by ensuring the reliability and optimal performance of the equipment.
As the Service Director it is your responsibility to develop and execute Axlab's service strategy, concept and offerings across various markets. You ensure that the service strategy aligns with the company’s strategy and business goals, and further, you consistently focus on maintaining a service experience that meets customer expectations and aligns with company standards. You will encompass the continuous development of innovative, and scalable service solutions that supports the company’s international growth potential.
Axlab employs both in-house technicians and international service partners dedicated to delivering uncompromising service, ensuring compliance with regulatory standards, quality systems, and internal procedures.
In your role you work closely with your team and your colleagues in management, sales, product management, and application to align service offerings and provide customer insights.
Your profile
The Service Director has strong technical insights, a strategic mindset and a hands-on approach. You preferably hold a relevant technical degree or business education, combined with a solid experience from similar role within service development and delivery towards hospitals and/or laboratories.
You possess strong social skills, and you are collaborative, positive, and inspire trust.
You are a natural leader, who with strong analytical skills and industry knowledge can set a clear direction, and are able to engage and motivate employees, colleagues, clients and service partners.
As English is the corporate language, you are able to communicate at a professional level, both spoken and written, and further, you can communicate effortless in Danish. You develop and manage your responsibilities based on data and insights, and you have strong IT skills.
You are offered a central position in a successful and growth-oriented international company that values respect, integrity, and presence. You will have every opportunity to make a difference in a dynamic environment that encompasses both operational and strategic challenges and opportunities.
For questions, please contact senior partner Susanne Gamrath at +45 22 14 63 00 or sg@karplusco.com.
Application and Deadline
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Axlab A/S, a Danish-owned company, has been a pioneer in delivering advanced equipment to hospitals and laboratories within pathology for over 30 years. From their headquarters in Vedbæk, Denmark, Axlab has experienced significant growth over the years and has established itself as one of the leading players in the international market. Today, Axlab's dedicated team comprises more than 60 employees located across the USA, the United Kingdom, BENELUX, and the Nordic countries.
Their commitment to innovation and the goal of always being the first on the market with groundbreaking solutions have been central drivers in Axlab's development. Axlab constantly strives to challenge the status quo and deliver technology that not only improves the work environment and streamlines processes but also sets new standards for treatment quality and user-friendliness.
Axlab is dedicated to ensuring that their products and services comply with all relevant legal requirements and regulations, including a strong focus on compliance. This commitment is reflected in all aspects of the company, from product development to customer support.
Arbejdssted: Vedbæk
