The life sciences industry plays a significant role in advancing healthcare and improving the quality of life - in many cases, saving millions of lives globally. At BASE life science, this is the motivation for everything we do, aimed at pushing boundaries, seeking excellence, and making a lasting difference through consulting expertise and data-driven solutions.
Who is BASE life science?
Founded in 2007, BASE life science is a business and technology consulting enterprise working exclusively in the life sciences industry.
From our headquarters in Denmark and offices in France, Germany, Italy, Spain, Switzerland, the United Kingdom, and the United States of America, we serve customers across the globe. With a deep understanding of the life sciences industry, we work hand in hand with customers to identify, develop, and implement strategic initiatives that drive growth, efficiency, and overall success through tailored solutions.
Our partnership with industry-leading solution providers, including Veeva, Salesforce, IQVIA, Benchling, and MediSpend ensures that our clients harness the full potential of the most innovative solutions on the market.
About the role
We are seeking an IT Support Specialist to provide technical assistance and support to end-users across the organization. You will be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations. Furthermore, you will be part of a small team of two members but, within a large IT Organization.
As an IT Support Specialist your responsibilities include:
- Offer friendly and approachable support with a focus on end-user satisfaction.
- Provide first-level IT support to onsite employees and remote support to colleagues located in offices across the globe.
- Troubleshoot and resolve basic hardware issues (laptops, monitors, docking stations, peripherals).
- Support and maintain meeting room technology.
- Assist with the setup and configuration of workstations for new employees.
- Escalate complex issues to 2nd or 3rd level support as needed.
- Maintain an overview of IT assets and help with physical inventory checks.
- Collaborate with the global IT team to ensure smooth day-to-day IT operations onsite.
We offer this position in Copenhagen, Denmark.
What makes you the best person for this job?
- Recently graduated or newly educated in Computer Science, Information Technology or related field.
- Alternatively, 1–2 years of relevant experience in an IT support role.
- Strong communication skills in English, both written and verbal.
- Proactive mindset and a strong capacity for rapid learning and adaptability.
- Proficiency in identifying and solving problems and implementing effective solutions.
- Cross-cultural competence with an ability to thrive in a dynamic environment.
On top of this, you have the following technological knowledge:
- Windows and iOS.
- Meeting room equipment.
- 1st level troubleshooting of hardware and software.
- Experience with ServiceNow is a plus.
What makes us the best employer for you?
BASE life science has been recognized as an outstanding workplace, earning us the Great Place To Work certification in Spain, Germany, Switzerland, United States and the United Kingdom.
We are proud to represent 35+ nationalities among our colleagues and firmly believe in the power of diverse perspectives and characteristics to drive truly innovative solutions and achieving excellence.
At the heart of our organization lies a foundation grounded in five core values: team spirit, trust, openness, ambition, and execution. We cultivate an environment that champions flexibility, placing confidence in our employees to successfully complete tasks while upholding a healthy work-life balance. Additionally, we place significance in cross-functional collaboration, where niche skills and specialisms are valued and challenging the status quo is encouraged.
Additionally, we offer you:
- Health insurance.
- Ongoing learning and development.
- Flexible schedules to fit your work to your routine.
- Contributions to physical, social, and emotional health.
- Home office setup with laptop and other electronic devices.
- The chance to help make a difference for patients around the world.
Interested?
If you find this position intriguing, don't delay—submit your application in English at your earliest convenience. We are continuously reviewing and assessing all incoming candidates and eagerly await your application.
By submitting your application, you consent to the processing of your personal data by BASE life science for the purposes of recruitment and selection. This includes the collection, storage, and use of your personal data as outlined in our Privacy Policy.
