Make a Global Impact in Paediatric Healthcare through AI
Join a dedicated team at the forefront of radiology. At Visiana, we develop AI-driven software that ensures precise, standardized skeletal maturity assessments for children worldwide.
This is your opportunity to leverage your background in medical imaging to shape how hospitals and researchers apply AI in practice. As our Application Specialist, you will be the face of BoneXpert—supporting clinicians, ensuring seamless onboarding, and directly influencing our product’s evolution through user insights.
The Role
You will play a pivotal role in the customer journey, bridging the gap between clinical needs and technical innovation. Your mission is to ensure that our users—from radiologists to researchers—get the maximum value from BoneXpert. This is a broad, high-impact role with responsibilities spanning customer support, clinical coordination, and cross-departmental collaboration with Sales, Dev, and QA/RA.
Key Responsibilities:
- Support: Handling incoming customer support tickets
- Clinical Onboarding: Lead the implementation of BoneXpert in hospitals and clinics, providing expert guidance and troubleshooting.
- User Advocacy: Gather feedback from the field to guide the product team in improving user experience and functionality.
- Clinical Research Coordination: Act as the primary point of contact for external researchers and coordinate clinical studies utilizing our software.
- Product Improvement: Help define and refine product requirements based on clinical and user feedback, and participate in testing and validation to ensure the software meets real-world clinical needs.
- Technical Documentation: Assist customers with essential requirements, such as IT security checklists and clinical workflow integration.
What We Look For
We value a blend of clinical understanding and a "customer-first" mindset.
- Background: Education in Radiography, Medical Imaging, Biomedical Engineering, Health Technology, or Data Science with a healthcare focus.
- Communication: Exceptional English skills (additional languages are a major plus) and the ability to translate complex technical concepts for clinical users.
- Drive: A curious, proactive mindset with the motivation to take ownership in a dynamic MedTech environment.
- Knowledge: An interest in (or experience with) clinical workflows, PACS/DICOM, or medical software support.
- Travel: Comfort with occasional international travel to engage with our global user base.
- Must have valid work/residence permit in Denmark
Why Join Visiana?
- Purpose-Driven Work: Work with a CE-marked, market-leading AI tool that is already changing lives in growth hormone treatment and pediatric endocrinology.
- Influence: We are a lean, ambitious team where your voice directly shapes our company direction and product roadmap.
- Growth: Gain deep insight into the MedTech industry and the practical application of AI in a clinical setting.
- Flexibility: Enjoy a broad role with the freedom to shape your own responsibilities in an international, collaborative environment.
About BoneXpert Visiana’s BoneXpert software automates the interpretation of pediatric hand X-rays to determine bone age. Trusted by hospitals and research groups globally, it replaces manual, subjective readings with accurate, standardized AI analysis, supporting critical decisions in pediatric growth and development. Office is based in Hørsholm.
