Seeking Tech-Savvy Bioanalyst to deliver exceptional Customer Experience!
About us:
Visiopharm is a mid-sized MedTech company that specializes in transforming pathology through AI-based tissue analysis and standardization. We empower scientists and pathologists with AI-driven precision pathology software for research and diagnostics, including tools for tissue-based research, IVDR compliant algorithms, and quality control for standardization of tissue biomarker staining. We strive to be on the cutting edge of technology and frequently delivering new features to our products.
About the role:
Customer Service (covering deployment, onboarding and service) plays a critical and central role within the organization as we are a customer facing team who delivers support to customers when technical challenges arise, we assist, we demonstrate, we teach, and we present our state-of-the-art software and how to use the highly advanced image analysis platform. We also extend our service offering such as our Visiopharm Academy
As a natural part of your role, you will have many daily touchpoints with customers as you support them in maximizing the use of Visiopharm's products in their digital pathology analysis both within Research and Clinical fields. You will become an expert in using our image analysis platform to its fullest capability and continue your training to be up-to-date with all new features. You will meet a wide range of customer personas stretching from a lab technician to researchers to well-known pathologists understanding their exact needs, environments and goals using our software.
Your key responsibilities:
- Teach and train customers how to use our highly advanced image analysis platform through online screen sharing sessions lasting 1-2 hours
- Tailored one-on-one training session with super user to assist with solving their specific image analysis tasks within digital pathology
- Host Visiopharm Academy courses – typically two full days at Visiopharm with presentations, demonstrations and exercises
- Diagnose and solve technical support cases – with the help of our development department when needed
- Install our software with the customer’s IT. This will be done from our office in Hørsholm
Preferred requirements:
- Bachelor’s degree, preferably in life sciences
- Experience with pathology lab processes
- General proficiency in software and basic understanding of IT and general interest in technical deployments and support
- Fluent in English and at least one of the Nordic languages, both written and verbal
What makes you a great fit:
- You are driven by customer contact and thrive on finding the solution to a challenge
- Image analysis and biology is something you have focused on during your educations or previous jobs, and you have a great interest in the possibilities of the technologies
- You have an analytical mindset and a pragmatic approach to problem solving and are eager to jump on new image analysis challenges
- Customer-experience is something you strive to enhance through your patience and ability to understand what they need to be a success
- You can work under regulated processes but are eager to provide ideas for improvements
What we offer:
- A workplace with an international perspective, a broad and diverse customer base, and close relations with biopharmaceutical companies and medical hospitals
- A modern workplace that values work-life balance
- A dynamic work environment with a dedicated team
- Ongoing opportunities for professional development
- Competitive compensation package and benefits including pension, medical insurance and catered lunches
- Active social club and inspiring surroundings in the DTU Science Park
Location and reporting line:
You will be working from our HQ in Hørsholm – just North of Copenhagen, Denmark. Due to the hybrid nature of the role (min. 3 office days per week), we will only take into consideration applicants living in Denmark or the Southern part of Sweden.
You will report directly to Manager of Professional Services, EMEA & APAC as part of a team of 5 dedicated colleagues in the Professional Services Team.
What’s next?
If you believe this job is the right match for you, send us your application and CV by March 31st 2025. Should you have any questions about the position or Visiopharm, feel free to reach out to hiring manager Torbjørn Kristensen +45 25 60 16 36.
We will be conducting interviews on an ongoing basis, and very much look forward to hearing from you!
