Are you passionate about technology and love helping people? Zealand Pharma is on the lookout for a friendly and skilled Service Desk Analyst to join our team and provide top-notch IT support to our end-users.
As a Service Desk Analyst, you will report to the Senior Director, IT Infrastructure and Operations and you'll be one of the go-to persons for IT support, working closely with our global IT team to ensure everyone has the best IT experience.
This role is primarily based in our Søborg office.
Roles and responsibilities
- Be our IT hero that provides primarily on-site support for computers, phones, and other tech equipment.
- Troubleshoot everything from laptops, printers, mobile devices, software to networking and more with quick, thoroughly problem-solving.
- Manage PC inventory and build/image/deploy new hire desks with computer and other equipment as needed.
- Keep our documentation and guides clear, organized, and up-to-date.
- Constantly strive to improve our working processes and procedures.
- Coordination of on-site repairs of warranty and non-warranty hardware.
- Recommend upgrades or repairs, and escalate issues to other IT staff when necessary.
- Take ownership of technical problems, ask the right questions, understand your users, and resolve issues promptly and satisfactorily.
- Escalate tickets to Tier II/III teams and third-party service providers when needed.
- Provide basic advice and assist with user training and onboarding/offboarding.
Requirements
- Strong experience in a helpdesk environment with a ticketing system.
- Excellent communication skills – written and verbal - you can explain technical concepts in a way anyone can understand.
- Strong troubleshooting skills across a variety of products and systems.
- Solid knowledge of Microsoft products, including Active Directory, Microsoft 365, Azure/Entra ID, Microsoft Office, and Windows 10/11.
- Familiarity with audio-visual systems like Polycom and Microsoft Teams devices.
- Hands-on experience with basic network protocols and services (IP, DNS, DHCP).
- Capable of working on a global team and reporting to a leader in the United States.
- A self-starter with strong organizational and time management skills.
- A genuine curiosity about technology and a proactive approach to problem-solving.
- Experience in pharma/biotech, especially with growing companies would be useful.
- Experience with mobile devices (Apple, Android, iPads) and Intune MAM/MDM is a plus.
If you're ready to join a dynamic team in a high-growth environment and make a real impact, we'd love to hear from you! Apply today and let's create the best technology experience for our colleagues together.
Bonding to innovate
Our employees are fundamental to our success, and we continue to be able to attract and retain people with vast experience and talent. We have a unique culture, characterized by excellent teamwork and strong engagement across the organization.
Making bonds is at the core of everything we do. From discovering and developing the best new peptide drugs for patients, to engaging with our partners or connecting with each other.
We bond as a result of our entrepreneurial culture where our people are encouraged to pursue their ideas and turn them into reality. We are curious about each other’s knowledge and expertise.
We bond through curiosity and playfulness as a team, allowing ourselves to challenge common thinking and drive future innovation. Zealand Pharma is a place where everyone is heard and contributes to the success, we all want to experience.
The Zealand Pharma DNA builds on four values: (1) We are bold, (2) We empower people, (3) We work as one team, and (4) We can be trusted.
Let’s bond and be bold
We offer a combined compensation package which includes a base salary, pension, bonus, and a possibility to join our employee share program. We care about our employees’ well-being and offer health insurance, use of massage, fitness, and a range of social clubs and activities
To find out more about working at Zealand, visit https://www.zealandpharma.com/careers/zealand-as-a-workplace/
Interested? Please apply no later than January 12th, 2025, or as soon as possible.
About Zealand Pharma A/S
Zealand Pharma A/S (Nasdaq Copenhagen: ZEAL) ("Zealand") is a Danish biotechnology company on a mission to change lives with next generation peptide medicines. In our effort to reach our goals bonding is at the core of everything we do. Let it be discovering and developing the best new peptide drugs for patients, engaging with partners or connecting with each other. This has led to more than 10 drug candidates invented by Zealand having advanced into clinical development, of which two have reached the market. Zealand’s current pipeline of internal product candidates focus on specialty gastrointestinal and metabolic diseases. Additionally, the portfolio includes clinical license collaboration with Boehringer Ingelheim and pre-clinical license collaboration with Alexion Pharmaceuticals. Zealand is based in Copenhagen (Søborg), Denmark. For further information about the Company's business and activities, please visit www.zealandpharma.com or bond with us through LinkedIn.
