Join Our Growing Team and Drive Our Success!
Are you ready to be part of a dynamic team and play a crucial role in our continued success? At Sophion, we are passionate about innovation and excellence. Founded in 2000 by a group of dedicated electrophysiologists, our mission has always been to make patch clamping objective and user-independent, delivering faster, more accurate, and objective results. From our startup roots, we have grown into a global organization, yet we maintain our drive and passion for high-performance cell analysis solutions.
Our analytical platforms, QPatch and Qube, are trusted by leading pharmaceutical companies and Contract Research Organizations worldwide. With our dedicated support and service, we hold a leading position in the market. We strive to be a great company to work for, fulfilling, and always challenging as we navigate a fastmoving industry.
What We Are Looking For: We seek an outgoing Field Service Engineer with strong analytical skills and attention to detail, who enjoys traveling.
About the Position: As our new Field Service Engineer, you will perform service and preventive maintenance on our product portfolio for customers primarily in Europe, with occasional travel to other regions. You should have strong social skills, solid technical know-how, and fluency in English. Additional language skills (French, German, Italian, or other European languages) are a plus. Integrity, a high focus on identifying and solving technical problems, and experience with B2B customers in the life science industry are highly valued. The most important qualities are being extroverted, having broad technical knowledge, and enjoying travel. Being a team player is essential.
Main Responsibilities:
- Plan and perform visits to our customers.
- Travel approximately 50% of the time, with around 110 days of overnight travel each year.
- Install, troubleshoot, and provide preventive maintenance for advanced pipetting robots, which combine mechanics, pneumatics, electronics, and software.
- Engage customers in troubleshooting and analyzing technical challenges on-site.
- Solve technical problems and educate customers on the correct use of our products.
- Act as the customer's voice, suggesting design changes or upgrades based on on-site conversations.
- Collaborate with internal and external stakeholders, including biologists, technicians, application scientists, and the R&D team.
- Provide input to R&D on new product development and post-release feedback.
- Support customers remotely and assist the manufacturing team when not traveling.
- Support or FSE colleagues in other regions.
Key Qualifications:
- Technical background in electromechanics or electronics engineering.
- At least 5 years of experience in a similar Field Service Engineer position.
- Broad technical knowledge of mechanics, pneumatics, electronics, and software, with a special interest in software and IT solutions for troubleshooting.
- Strong analytical skills and experience in troubleshooting.
- Experience in technical support is essential.
- Fluency in English (written and spoken) is required; additional European languages are a plus.
- Experience in the life science industry is a plus but not mandatory.
Personal Qualities:
- Excellent social skills and the ability to communicate with people at all levels.
- Willingness to travel approximately 50% of the time, including some weekends.
- Resides in the Copenhagen area or near an international airport in Europe.
- Ability to work independently with a highly driven and motivated work ethic.
- A team player who thrives in a dynamic environment and can manage multiple activities simultaneously.
- Service-minded, enthusiastic, self-driven, and enjoys solving complex problems with a "can do, will do" mindset.
- Proficient in Excel, Word, and CRM systems such as Salesforce.
Experience:
- At least 5 years of experience in a similar Field Service Engineer position.
- Experience in troubleshooting and repairing automated instruments, electrical equipment, or medical devices.
- Familiarity with ISO 9001 is a significant advantage.
- Customer-facing or technical support experience is preferred.
Primarily looking from candidates living in Scandinavia or Central Europe
Apply via job@sophion.com
IMPORTANT: Subject of the email should contain the following: FSE_42244-1A
If you have any questions, please contact hiring manager:
Jørgen Due
due@sophion.com
Phone +45 2462 7087
Application deadline: As soon as possible.
